“I started meeting with Mark at a time when the two industries I principally serviced were at cyclical lows. Mark got me to focus on the strengths of my offering. That improved understanding became a competitive advantage. He helped me formulate plans to approach new clients and made me feel comfortable doing so. He also kept me honest about executing those plans. My whole focus changed over this period: from merely delivering work to developing well balanced client relationships. This made practice infinitely more enjoyable and satisfying. The impact on my practice was profound: new clients came increasingly easily and I had the confidence to ensure that optimal work practices were implemented and maintained. I wouldn’t hesitate to recommend Mark to anyone who is looking to get their practice out of a rut or who is looking to unlock the next level for their practice.”

— Tim Kyle, Director

“Jill is a great operator and I can highly recommend her services as a mediator and investigator in the workplace. She is diligent, professional and empathetic, and provides great insight, tools and advice to help resolve complex employee matters and grievances effectively.”

— Tim Forrester, former People & Culture Business Partner

“I recently completed a number of leadership coaching sessions with Jill, who came highly recommend to me and was absolutely wonderful, supportive and encouraging throughout the process. Jill’s knowledge and background meant she had a good understanding of the context in which I was working and she was able to help me identify my strengths, challenges, values and the skills I wanted to develop. She not only provided me with the tools and techniques I needed achieve my goals and improve my management style but helped me grow my confidence and competence for the benefit of my team and organisation.”

— Lisa Fowler, Managing Lawyer 

“Jill was fantastic to work with. She was calm, insightful and balanced in her approach. She navigated through a very delicate and tricky situation for our business. I would highly recommend her for mediation roles.”

— Simon Knott, Principal

“I would definitely recommend Jill for workplace mediation. Jill's approach to mediation is kind and pragmatic. Her positive approach to conflict enabled the people involved to feel that there was real potential to move forward with their working relationship.”

— Tenille Saffin, HR Manager

“Mark has his own delivery style which disarms and cuts through, and then stays with you. He fosters a collaborative environment where lawyers are free to share, explore and learn, and own the outcomes. He has vast theoretical and practical knowledge and experience, but does not force this on you - he coaxes you in the direction of your own answers and solutions (backed by his knowledge and experience), applied to your very specific business situation, opportunity or challenge, which you are then of course responsible for implementing and delivering on. I could not recommend Mark highly enough to run workshops in professional services for business development, growth and client relationship and strategy.”

—  Zac Kerr, Partner, Global Co-Head for Construction and Infrastructure

“Working with Mark and Open Road Consulting introduced me to frameworks for monitoring and assessing how I effectively lead and manage others, how I give and receive feedback and being more aware of the way I unconsciously influence others - both positively and negatively.  These frameworks, structures and awareness have enabled a more deliberate and considered style of management and communication. This has resulted in improved outcomes for customers and stakeholders, richer conversations with staff and stakeholders and improved delegation to staff.”

— Dan Spillman,  Manager, Analytics

“I learnt a lot from Mark, particularly around treating tasks as promises, preparing for meetings, prioritising and being a calmer, more focused CEO. He is personable with a strong emotional intelligence. I highly recommend his service.”

— Patrick Donovan, CEO

“As a leadership coach, Mark’s ability to probe and guide, to challenge yet support through iterative conversations, application and reflection is undoubtedly one of his greatest assets. It has and is a powerful means of better understanding self and my connection to others, and harnessing tools that will serve me for a lifetime. The richness to the experience and partnership keeps me coming back for more.”

— Damien Bruno, CEO

“The reason I am a big supporter of Mark is that he drives towards and achieves tangible results with our partners. He develops the skills of the partners and works with them, holding them accountable for action – which inevitably improves their BD results. Mark is now regarded as part of the teams within which he interacts, and has accordingly become an integral component in our business development offering to the partnership. Where sensible, he also works with small groups of partners to coordinate approaches to client opportunities.”

— Paul Bonomy, Chief Marketing Officer

“Mark Raymond and his team worked with me and my team to improve our culture and build our leadership skills in order to continuously achieve organisational goals. The content was logical and practical and allowed us to have a common set of principles to work from.  Our leaders have developed important skills that they are applying every day and are shared with other functional groups within the organisation I would recommend Mark Raymond and his team to any teams wanting to improve culture, leadership in a sustainable and practicable way.”

— George Barlas, Bulk Manager, Privigen Operations

“Mark Raymond has provided extremely valuable business development coaching to a number of our Directors. Mark primarily works with our Directors one-on-one to help them sharpen their BD goals and action plans, having regard to the Firm’s overall strategy. Mark also helped us design and facilitate a strategy day involving all Directors, which was highly successful. Mark’s approach is very practical. He is experienced, inspiring and user-friendly.”

— Tony Frost, Managing Director 

“I have no hesitation in rating Mark Raymond as an outstanding coach and facilitator. Mark combines his extensive knowledge of the value of an ontological approach to personal, team and leadership development, as well as business improvement, with a highly effective way of engaging people to discover significant new learning opportunities that they can immediately act on.”

— Alan Sieler, Director, Ontological Coaching Institute

“We have used Mark and have found him to be of great assistance to our management team. He has an excellent ability to identify the key issues and work through them as a group and as individuals.”

— Daryl Powell,  Director

“As one of the largest building surveying companies in Australia, we place a great deal of importance in building a strong culture and supporting our people. Mark Raymond and Mark Molony worked with us to design and deliver a leadership skills program for our leaders. The program was really helpful for our leaders in developing a range of skills and in becoming more effective leaders, and for building stronger relationships with each other. The content was excellent, highly practical and aligned to our culture and values. I would highly recommend Mark and Mark.”

— Ida Lancuba, Manager of People and Culture